Suspicious package or bomb threat
Emergency
Life-threatening situations
Call 911
Immediate assistance from Security (SSP)
Dial extension
Call 418 656-5555
Pick up a red phone or use an emergency call station.
Any suspicious package or bomb threat must be treated as a real danger.
Move away from the danger, dial 911 and follow their instructions. If the authorities issue an evacuation notice, evacuate the building immediately.
Visit Canada Post website to learn how to identify a suspicious package.
- Don’t touch the package—leave it where it is
- Note everything you can about the package
- Call 911 immediately
- Move away from the package and evacuate the area
- Follow the instructions of emergency services
- Notify Security
- Don't delete the email
- Call 911 immediately
- Follow the instructions of emergency services
- Notify Security
- Stay on the line, don’t put the person on hold, and don’t transfer the call
- Listen to the person speaking and take detailed notes of what they say
- Pretend that you’re having trouble hearing to get the person to repeat themselves and keep them on the line, and ask about the exact location of the bomb and the exact time it will go off
- During the call or as soon as you can afterwards, fill out the quick reference for bomb threats: the people handling the situation will ask you for the information
- Write down the caller’s number
- Call 911 immediately
- Follow the instructions of emergency services
- Notify Security
Go over the quick reference for bomb threats (PDF, in French only) to learn more about how to interact with the person on the other end of the line.
- Ask the person to repeat what they just said and try to determine if it’s a bad joke or if the person is making a real threat
- Notice everything you can about the person and get as much information as possible about the threat (take notes if you can)
- If the threat seems real or can’t be confirmed, call 911 immediately
- Follow the instructions of emergency services
- Notify Security
If the person says it’s a joke, notify Security immediately. Such threats aren’t tolerated on campus, and anyone making them will be penalized as per University regulations.