One-on-one immigration consultations
If you are a Université Laval student who needs information or help getting or renewing immigration documents for yourself or your immediate family, you can schedule a virtual or in-person appointment with an international student advisor.
Before making an appointment
Make sure to check the Immigration section of our website before you make an appointment, as you should be able to find answers to many of your questions there.
There are also workshops and information sessions throughout the year, which are a good chance to ask questions and find information.
Making an appointment
You can book in-person and virtual appointments on our online booking platform. Note that it only shows openings for same-day and next-day appointments.
By meeting with an advisor, you are agreeing to our service standards.
Appointments will not be scheduled by phone or email.
- If there are no appointments available, you might not see anything on the calendar and there might be a loading message (“Le chargement est en cours… Merci de patienter”) beside the advisors’ names.
- Openings are posted at midnight, but may be filled within a few minutes to several hours depending on demand. If none of the available times work for you or if the service is fully booked, check for new openings over the next few days.
- New openings are not typically posted on Fridays or Saturdays. If you would like a Monday appointment, check the platform early Sunday morning (at or after midnight on Saturday).
- You can choose which advisor you would like to see. To see all advisors’ availability, select “N’importe quel employé” (any employee).
- After you book an appointment, make sure you receive a confirmation email. If you did not receive one, check your spam folder and make sure you did not mistype your email address. If you have any problems, please contact us at 418-656-2765.
If your questions have to do with information on your immigration documents (CAQ, permit, etc.), we recommend having the original or scanned documents with you during the appointment.
If you are contacting us for help with an online immigration application, please log in to the relevant platform before your appointment.
Please arrive 5 minutes early.
In-person appointments are held at the Student Life Office:
Alphonse-Desjardins Building
2325 De l’Université St.
Room 2344
Please log in 5 minutes before your appointment.
Virtual appointments are held on Teams. Your confirmation email will include a link to join the call.
We do our best to start appointments at the designated time. However, there may be slight delays if other appointments run long. We ask that you stay online until the advisor arrives.
If you can no longer keep the appointment, please cancel it by clicking the link in your confirmation email or email at information@bve.ulaval.ca as soon as possible.
Emailed questions
We will not answer immigration consultation questions over email. We offer in-person and virtual meetings so that we can serve you better and tailor our answers to our needs.
Service standards
Our immigration consultants are licensed by the College of Immigration and Citizenship Consultants (CICC). This means that they are required to abide by a Code of Professional Conduct and are held to very strict confidentiality standards, some of which are set by the Act respecting Access to documents held by public bodies and the Protection of personal information.
Appointment terms and conditions
By scheduling an appointment, you agree to the following terms and conditions.
- Our service is completely free.
- Each appointment lasts 20 minutes.
- You may schedule an unlimited number of appointments during the eligibility window. However, we will only schedule one appointment per person at a time. If multiple appointments are requested, only the latest request will be approved. You must wait until you have finished one appointment before scheduling another.
- If you are late, you will lose your appointment. If there are no appointments left that day, you will need to request a new appointment.
- Attendance and punctuality are important. If you repeatedly miss appointments, cancel at the last minute, or are late, the Student Life Office (BVE) reserves the right to blacklist you from our service for 30 to 90 days.
- Our immigration service is available to advise and assist you with the immigration process related to your studies in Canada. We cannot represent you in these matters, nor can we fill out or submit applications on your behalf.
- We cannot intervene with IRCC or the MIFI to change a decision or expedite application processing.
- Advisors reserve the right to end virtual appointments if your environment is unsuitable for a virtual meeting. If you are disrespectful to our staff, we reserve the right to end your appointment and/or blacklist you from our service for 30 to 90 days.
- Students who are enrolled in a program of study, non-degree studies, pre-university courses, francization courses, or an exchange program
- Students who are temporarily not enrolled (due to program dismissal, authorized leave, administrative withdrawal, reinstatement, program change, etc.) but intend to return to their studies at Université Laval
- Recent graduates (for up to 12 months after graduation)
- Students who have been admitted and are starting their first semester within 30 days
- Exchange students, starting 30 days before their exchange and up to 90 days after their exchange
- Family members (spouses, children) of eligible students; the student must accompany them during each appointment
- Université Laval employees, including interns, research trainees, and postdoctoral fellows
- Graduates who graduated more than 12 months ago
- Students from other learning institutions
- Students enrolled in uncredited training with Université Laval’s Professional Development Service
- Permanent residents and Canadian citizens
If you are unsure whether you are eligible or would like to find out whether we can assist you, please call us at 418-656-2765 before making an appointment.
If you have been admitted to a Université Laval program but have not started your studies yet, you can email immigration@reg.ulaval.ca for help with the immigration process for coming to study in Canada.
Other sources of information
Are you a training or research intern?
See the Immigration – Training and research interns section.
Are you a postdoctoral researcher or medical fellow?
See the Immigration – Postdoctoral fellows or Immigration – Medical fellows section.
Are you interested in studying at Université Laval?
See the International applicants section.
While we put a great deal of effort into consistently serving you well, we recognize that you may not be fully satisfied with our service.
If you would like to file a complaint, you can do so by filling out the comments and complaints form, which will be sent to BVE management for follow-up. We will acknowledge receipt of your complaint within 2 business days and respond within 10 business days at the latest. We will notify you if we need more time to process your complaint. As a last resort, if you feel you have been wronged, you may contact Université Laval’s ombudsman.
If you believe that a Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA) on our team has been incompetent or breached the Code of Professional Conduct, and you have found Université Laval’s complaint process unsatisfactory, you can file a complaint with the CCIC.