MOOC

Massive open online courses that can lead to a certificate of achievement

 
 
 

FAQ

 

MOOCs

 
What is a MOOC?
 

A MOOC (massive open online course) is a free, but non-credited university-level distance course, open to everyone on Internet.

For more information, click on the “What is a MOOC?” page.

 
Is a MOOC at Université Laval a university-level course?
 

Yes.

A MOOC offers a realistic overview of a university-level course. It is a unique opportunity to experience distance learning and discover an online learning environment used by students and professors at Université Laval.

 
Are there any prerequisites for a MOOC?
 

No.

The learning content of a MOOC requires no prerequisite or any specific or prior knowledge.

 
Are there any fees associated with my participation in a MOOC?
 

Registration for a MOOC is free.

The access to the e-learning site, the educational material and the online examinations are free of charge.

Participants who have completed the course and obtained the pass mark for their examinations may choose to recieve by email for a small fee a certificate of achievement issued by the Université Laval.

 
What is the duration of a MOOC?
 

A normal university semester lasts 15 weeks. A MOOC is usually shorter.

The duration of a MOOC can vary and is specified in the “Course Description page.

 
What is the workload like?
 

The workload may vary from one MOOC to another, as specified on the “Course Description” page.

The estimate takes into account the complete achievement of the planned course activities (ex.: readings, watching videos and multimedia presentations, participating in discussion forum, and completing the examinations).

 
Can I access the MOOC site at any time?
 

Yes.

Once you have registered for a MOOC and it has been activated, you can access the course site at any given time. The pedagogical material and formula used are designed so as to allow you to use an individual, self-learning approach. You can therefore manage your study time and training process on your own.

In order to spread out the workload all through the duration of the MOOC, it is strongly suggested to respect the proposed schedule, located in the section entitled: “Modules” of the course site.

Though assessments are not mandatory in this MOOC, deadlines must be respected if you choose to do them. No extension will be provided for any reason whatsoever. Please note that you must obtain a passing grade in order to get your certificate of achievement.

 
Will I be getting a certificate of achievement at the end of my MOOC?
 

Upon request, participants having successfully completed the MOOC with a passing grade will be able to receive at a low cost an online version of an official Université Laval certificate of achievement.

 
Will I be able to obtain University credits upon completing a MOOC?
 

No.

A MOOC is not a credited course and cannot be acknowledged as an equivalence for any academic process (credited courses, training activity substitution, program adjustment, pre-requisite course exemption).

However, the MOOC certificate of achievement could, as a proof of success, be part of a file presented for a request of acknowledgement of extra-curricular activities at Université Laval. To learn more, please visit: Politique reconnaissance des acquis scolaires et extrascolaires de l'Université Laval or get in touch with the conseillère à la reconnaissance des acquis extrascolaires.

 
Can I reuse the teaching material available on the learning site for other purposes?
 

The material available on the website may be viewed and printed for your personal use and non-commercial purposes without written approval, provided the following copyright notice appears: ©Université Laval 2018.

However, it is forbidden to:

  • Sell or rent the material to anyone
  • Use the material for commercial purposes
  • Use the material in a way to cause prejudice to Université Laval, its employees and students
  • Communicate the material to unauthorized third parties
  • Share the material freely on the Internet

Anyone wishing to reproduce, download, store, translate, adapt, publish or present in public texts, sounds or images, in any means whatsoever, or to forward by telecommunications any document, data or other content originating from an online course must obtain prior approval from Université Laval. On the MOOC website, only audio files in MP3 format and PDF documents may be downloaded.

Moreover, when using these works, in the broad sense of the term, no one may remove the name of Université Laval from them or modify the content by adding, deleting or using other means, without adversely affecting Université Laval’s moral rights.

 
If I enroll in a course, will I be able to access its content once it is completed?
 

Yes.

Participants have access to the content of the learning site until August 2019.

 

Registration

 
How do I enroll in a MOOC?
 

Enrolling in a MOOC is very simple and takes only a few minutes.

You do not have a MOOC account or an IDUL.

  • Complete the registration form on the MOOC home page.
  • When you receive the activation email, activate your account and follow the instructions to complete your registration.


You already have a MOOC account or an IDUL.

  • Access the registration form on the MOOC home page.
  • Select ''I already have an account (IDUL or MOOC account).''
  • Click on ''Connect.''
  • Connect to the learning site using your user name and password.
  • Confirm your registration as specified.
 
Can I enroll at any time?
 

No.

An enrollment period is specified for every MOOC on the "Course Description" page.

Participating in a MOOC from the very beginning offers advantages:

  • gain access to all learning activities (access to examinations is not retroactive and a late enrollment may jeopardize your chance of getting the pass mark)
  • keep pace with the group
  • interact with other participants on subjects covered during the week
  • form a team supposing that participation in team projects is offered

To learn about MOOC schedules, subscribe to the Distance Course Newsletter (French only).

 
I created a MOOC account, but have not received an activation email. Is this normal?
 

No.

The activation email is sent within minutes following the creation of your account.

If you have not received it, check your junk email folder. The activation email may have been marked as spam by your inbox:

  • Go to the course site.
  • Enter your email address and password.
    • If your email address is valid and matches an inactive account, a warning page will inform you that your account has not been activated yet. Click on the hyperlink to receive the activation email again.
    • If the email address is invalid, an error message will tell you that the information you have entered is invalid, possibly due to a typing error during registration.

If you are unable to activate your account, please create a new one. Take note that if the first account is not activated, it will be deleted.

You have 72 hours to activate your account. Past that deadline, inactive accounts are deleted automatically.

 
I want to unsubscribe. What must I do?
 
  • Go to the course site.
  • Click on the ''Unsubscribe'' link.
  • Confirm your unsubscription as indicated.
 

Evaluations

 
Are learning activities mandatory?
 

No.

You have free access to the course site and may go through the course material of interest to you without having to complete the learning activities.

However, to obtain the certificate of achievement, you must first complete the online examinations, and second obtain the pass mark determined for the course. Then you may choose to receive for a small fee your certificate of achievement.

 
What are the methods of assessment?
 

Multiple choice questions automatically corrected are the most frequently used type of tests for assessment. Other methods of assessment may be used to evaluate participant learning.

The evaluation criteria of your MOOC are specified in the ''Evaluations and results'' section of the course site.

 
Are the deadlines for completing the evaluations flexible?
 

No.

The day and time deadlines to complete the evaluations are definitive. Under no circumstances will any extension be granted.

 
What is the passing grade of a MOOC in order to obtain the attestation?
 

The passing grade of a MOOC can be different from one MOOC to another.

Please visit the section « Assessments and results » of the course website for more information on the assessments and passing grades of each MOOC.

 
I have just completed my exam and I cannot have or see my result, is it normal?
 

Upon completing and submitting an examination, you can have instant access to your result for that examination. Upon the end of the given time period to do the examination, you will have access to a wide variety of information on your examination (i.e. your result for each question, the answers you have provided etc.).

 
Can I see the correct answers when I have finished my examination?
 

After finishing and submitting an examination, you can immediately see your final grade. At the end of the examination period allowed to complete the examinations, you can get more information about your grade (e.g., your grade for each question, your answers, etc.).

 
Can I ask for a review of my final grade?
 

No.

Final grades are definitive. No application for review will be accepted.

 

Certificate of achievement

 
What is a certificate of achievement?
 

A certificate of achievement is a personalized digital document issued by Université Laval. It confirms that you are registered and have successfully completed a MOOC.

You can share your certificate with everyone using the unique URL address issued by Université Laval (e.g., you can include this URL address in your resume so that a potential employer may gain access to your online certificate).

Please note that you can complete all MOOC examinations and access your grades without asking for the certificate.

 
Why obtain a certificate of achievement?
 

The certificate of achievement is the only document that confirms your registration and successful completion of a MOOC. It is a digital document issued by Université Laval that is personalized, online and easily shared. You can access the certificate by a unique URL that you can share with persons of your choice (you can include this URL address in your resume so that potential employers have access to your online certificate).

Please note that you can complete all MOOC examinations and access your grades without asking for the certificate of achievement.

 
How much does the certificate cost?
 

The certificate of achievement costs CAN$35, taxes included. You can pay by credit card (Visa or MasterCard). If it is not possible for you to pay by credit card, please contact us: aide@bse.ulaval.ca.

Note that there is no cost associated with registration for the MOOC, consultation of course material and online examinations. Only the certificate of achievement has a fee.

 
Do I have to pass the course to get the certificate of achievement?
 

Yes.

Only participants who have completed the course and obtained the pass mark on examinations will be able, at their convenience, to order and receive a certificate of achievement by electronic means. This personalized document is available in digital format only. You can access the certificate by a unique URL and share it with people, or download it for printing.

 
How can I proceed to request my certificate of achievement?
 

At the end of the course, you can order your certificate from the MOOC site if you have obtained the pass mark. Orders and payments are made online. Afterwards, you will be emailed instructions on how to access your certificate. This personalized document is available in digital format only. You can access the certificate by a unique URL and share it with people, or download it for printing.

 
What is the time limit for ordering my certificate of achievement?
 

Participants who have completed the course and obtained the pass mark at examinations will have up to one year after the end of the MOOC to order their certificate of achievement.

 

Forums

 
How can I use the discussion forum?
 

The discussion forum allows participants to interact with each other and the teacher. Sub-forums are created in order to guide the reader. It is strongly suggested that you write your message in the appropriate sub-forum so that everyone can easily refer to it. For example, if all questions regarding the final exam are in the “Final exam” sub-forum, it is much easier to navigate because all the questions on one same subject are found in one place.

The Honour Code to which you adhere by registering for a MOOC mentions the ways in which participants are encouraged to contribute.

 
I wrote a comment in the forum 2 hours ago and the teacher has not answered me. Is this normal?
 

Yes.

The teacher and the team responsible for supervising the participants read all the messages written in the forum and attempt to answer them as soon as possible. However, considering the large number of messages, the support team cannot reply to all messages individually.

We advise you to address your question to all the participants. Chances are that another MOOC participant will be able to answer.

 
I would like to contact participants in the course who might have the same interests as me. How do I do this?
 

Introduce yourself in the forum, "Presentation of participants”. If a participant in the course has interests similar to yours, you can communicate together through the forum.

 
A message in the forum does not meet the requirements mentioned in the Terms of Use and in the Honour Code. Who should I contact?
 

Contact the teacher and his or her team.

They will determine if the message is in violation and they will follow up appropriately, if necessary.

 

Technical questions

 
My username or my password does not work. Who should I contact?
 
Is a broadband connection necessary to follow a MOOC?
 

A broadband connection is strongly recommended, especially for viewing videos.

 
What browsers can I use to follow a MOOC?
 
  • Google Chrome*: the most recent version
  • Mozilla Firefox: versions 3.6 and above
  • Internet Explorer: version 10 and above
  • Opera: versions 15 and above
  • Safari*: versions 5.1 and above

*Some functionalities that open in pop-up windows could be blocked by default in Google Chrome and Safari. Check the “Allow pop-up windows” procedure (French only) to unblock them.

 
Can I use a mobile device to access the MOOC course site?
 

Yes.

As a whole, checking content in the training site works on most mobile devices.
However, note that:

  • The use of mobile devices under iOs (iPad, iPhone, etc.) and Android is not officially supported at the present time. Some elements (images, videos, multimedia presentation, etc.) may not display properly.
  • Windows Phone and BlackBerry operating systems are not supported.
 
I experience difficulty in watching videos or I have other technical difficulties. Who should I contact?
 
www.ulaval.ca