Off-campus and international emergencies
Off-campus emergency situations
Students and staff who carry out academic activities from off-campus sites or partners' premises should inform themselves of the specific emergency guidelines and procedures for the sites where their activities are held (ask the security personnel or a staff member on site) and should follow instructions given by local authorities in case of emergency.
In the event of an off-campus emergency having an impact on Université Laval's members or activities, the emergency management structure foreseen in the Emergency Response Plan can be deployed to take charge and support University Laval’s community.
International emergency situations
At all times during your stay, have the emergency numbers on hand.
In case of an emergency while on an international university activity, follow the recommendations below depending on the nature and severity of the situation.
1. Ensure your safety
- Identify the nature of the emergency
- Assess the immediate threat
- Evaluate your options
- Ensure your own safety before assisting others
- Take shelter in a safe place (e.g., move to an area where others are)
- Follow local guidelines and emergency procedures specific to the area you are in
- If required, apply your first aid skills
- Depending on the nature of the emergency, apply the recommendations obtained from the ULaval International Safety Online Training (MonPortail - Development Activities section)
2. Get emergency help and assistance immediately, as applicable
- Contact emergency services and local authorities as required (if a police report is issued, obtain a copy)
- In case of a medical emergency that requires immediate assistance, call an ambulance or go to the most appropriate health establishment according to your problem (the France Diplomatie website targets, in its Advice by country/destination section, health establishments recommended by the French government) or otherwise contact your travel insurance company's 24/7 assistance service before any consultation or treatment that would not require immediate assistance
- If required, contact Canadian consular services for emergency assistance
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Email and web
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3. Inform your aid resources and obtain their support
- Inform the host organization in the field, if applicable
- Inform the International Office of Université Laval
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Security and Prevention Service of Université Laval (24/7) : 1 418 656 5555 The Security and Prevention Service is on the front line to receive emergency calls from members of the university community abroad and will be able to put you quickly in touch with the International Office. Collect calls are accepted. During office hours, contact the International Office by phone or email: 418 656-3994 | securite@bi.ulaval.ca |
When necessary, contact your insurance company immediately to inform them of the situation and follow their recommendations.
The International Office of Laval University will be able to
- Apply the Emergency Protocol for mobility stays
- Remind you of the actions to take according to the nature of the emergency and support you in carrying out these actions
- Put you in touch with the Centre d'aide aux étudiants de l'Université Laval (Student assistance center) or any other relevant assistance resource
- Coordinate communications and actions with the concerned stakeholders, as needed and in respect of all confidential information, namely
-Local emergency services
-ULaval's partners
-ULaval services that can provide support (Communications Department, Student Assistance Center, Finance Department, etc.)
-The Vice-Rector for Human Resources and Finance
-Your faculty
-Your family and friends
-Canadian Consular Services
-ULaval management team
- Assess whether you can continue your stay with the support of the International Office (if necessary, the International Office will assist you in returning to Canada)
- Keep the International Office informed of the development of the situation
- Contact the International Office, your insurance company or a doctor for any concerns
- Be aware of your physical and mental health
ULaval Psychological Support Services
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For more information
Check out the ULaval International Safety Online Training available on MonPortail - Advanced Activities section (access to this training is automatically granted to anyone registered in the ULaval Mobility Registry).